Terms and Conditions

These terms and conditions ("Terms", "Agreement") are an agreement between Tweak ("Tweak", "we", "us", or "our") and you ("User", "you", or "your"). This Agreement sets forth the general terms and conditions of your use of the Tweak website and any of its products or services (collectively, "Services").

Service Overview

Tweak provides CV writing, editing, and design services ("Services") through its online platform. The process typically involves the following steps:

1. Selection of Service: Users select their preferred service from the options provided on the Tweak website.

2. Payment: Users add the selected service to their basket and complete the payment process through the provided payment gateway.

3. Initiation: Within 24 hours of payment confirmation, users will receive an email containing instructions to schedule their kickstarter call (if applicable) or a questionnaire to complete, along with a request to send over a copy of their existing CV.

4. CV Creation: After the kickstarter call (if applicable) or upon receipt of the completed questionnaire and existing CV, Tweak will begin crafting the CV. The completed CV will be emailed to the user within 2-4 business days (unless stated otherwise).

5. Revisions: Users will have the opportunity for one or two rounds of revisions, depending on their chosen package.

6. Finalisation: Once revisions are complete, users will receive the final, polished CV ready for use in impressing potential employers.

User Responsibilities

By utilising Tweak's Services, you agree to:

- Provide accurate and up-to-date information as requested during the CV creation process.

- Promptly respond to any communication from Tweak regarding your CV.

- Adhere to any deadlines provided by Tweak for questionnaire completion or revision feedback.

Payment and Refund Policy

All payments for Tweak's Services are non-refundable. However, in the event of dissatisfaction, users may request revisions within the allotted revision rounds as per their chosen package.

Intellectual Property

Tweak retains all rights to the CV created as part of its Services until full payment is received from the user. Upon receipt of full payment, ownership of the CV transfers to the user. Tweak may use anonymised or aggregated versions of the CV for promotional or marketing purposes.

Limitation of Liability

Tweak shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

- Your access to or use of or inability to access or use the Services.

- Any conduct or content of any third party on the Services.

- Any content obtained from the Services.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Changes to These Terms

Tweak reserves the right to modify these terms and conditions at any time. We will notify you of any changes by posting the new terms on this page. You are advised to review this page periodically for any changes. Your continued use of the Services after the changes have been made constitutes your acceptance of the new terms.

Contact Us

If you have any questions about these Terms, please contact us at danni@wearetweak.com